Every NDIS software vendor claims to be the best. None of them make it easy to compare what actually matters, pricing transparency, compliance depth, onboarding speed, and whether the platform fits your organisation’s size and budget.
This guide cuts through that. We evaluated seven leading platforms across six criteria relevant to Australian providers and present the results without the vendor spin.
Whether you are choosing your first system as a new registrant or replacing a tool that has outgrown your needs, this comparison gives you a clear, criteria-based starting point.
How We Evaluated These Platforms
We assessed each platform against six criteria: pricing model and total cost of ownership, NDIS compliance features, onboarding speed, rostering capability, support quality, and suitability for small-to-medium providers.
We reviewed third-party ratings from Capterra, GetApp, and SoftwareAdvice Australia, alongside publicly available pricing pages and feature documentation. No vendor paid for placement in this comparison.
Our focus audience is registered NDIS providers with between 1 and 100 staff, the segment where software choice has the greatest operational and financial impact.
NDIS Software Comparison Table (2026)
|
Platform |
Starting Price |
Pricing Model |
Rostering |
Compliance Tools |
NDIS Claiming |
Best Suited For |
|
Vertex360 |
$31.50/month |
Flat monthly |
Advanced |
Full suite |
PRODA/PACE |
Small–medium providers |
|
ShiftCare |
$9/user/month |
Per user |
Strong |
Good |
Yes |
Mid-market providers (20–200 participants) |
|
VisualCare |
Contact for pricing |
Custom |
Yes |
Yes |
Yes |
Australian regional providers |
|
CareMaster |
~$9/user/month |
Per user |
Yes |
ISO 27001 |
Bulk claims |
Price-sensitive providers |
|
Lumary |
Custom quote |
Organisation-based |
AI-driven |
Audit-ready |
Real-time portal |
Medium–large providers |
|
GoodHuman |
Custom quote |
Custom |
Yes |
Yes |
Yes |
Large teams, high-volume services |
|
Brevity |
Per-client pricing |
Modular |
Yes |
Yes |
Yes |
Small providers under 30 staff |
Platform-by-Platform Breakdown
Vertex360
Vertex360 is an all-in-one NDIS management platform built specifically for Australian providers, covering rostering, HR, participant management, compliance, and invoicing in a single flat-rate plan. The platform starts at $31.50 per month (plus GST) with annual billing, making it one of the most cost-predictable options in the market. It includes a 7-day free trial, dedicated account manager support, and onboarding designed to get new providers operational quickly.
Best for: Small-to-medium registered NDIS providers who want comprehensive features without per-user charges or surprise add-on costs.
ShiftCare
ShiftCare is a well-established platform widely used across Australia, with particular strength in mobile field operations and mid-market compliance workflows. Plans start at $9 per user per month, though a five-user minimum applies. The platform integrates with Xero and MYOB, though some providers report that reconciliation still requires manual steps.
Best for: Providers managing between 20 and 200 participants who need strong mobile functionality and solid NDIS documentation without enterprise complexity.
VisualCare
VisualCare is an Australian-owned platform headquartered in Adelaide and used by more than 300 care providers nationally. It covers rostering, awards interpretation, client and worker management, and NDIS billing. Pricing is not publicly listed, which makes upfront budget comparison more difficult for smaller providers evaluating options.
Best for: Established Australian providers, particularly in regional areas, who prefer a locally operated vendor with a track record in the market.
CareMaster
CareMaster is an Australian-built platform with ISO 27001 certification and all data hosted in Australia — a meaningful differentiator for providers with strict data sovereignty requirements. It includes built-in SCHADS award interpretation, which eliminates the need for a separate payroll add-on. The 30-day free trial is one of the most generous evaluation periods available.
Best for: Price-conscious providers who want transparent per-user pricing, Australian data hosting, and built-in payroll award calculations in one platform.
Lumary
Lumary is built on Salesforce and targets medium-to-large NDIS organisations requiring advanced functionality. It offers AI-driven rostering that auto-matches carers to participants based on skills and preferences, real-time NDIS portal integration for instant line-item claiming, and telehealth features for allied health delivery. The implementation complexity and custom pricing make it less accessible for smaller providers.
Best for: Growing mid-to-large providers who need AI-powered scheduling, telehealth integration, and audit-ready compliance at an enterprise scale.
GoodHuman
GoodHuman is designed for providers managing large teams and delivering high-volume services. The platform is known for its clean interface and strong team communication features. Pricing is custom-quoted based on organisation size, which means smaller providers cannot assess fit or budget without a sales conversation first.
Best for: Large NDIS organisations with high participant volumes who prioritise team coordination and service delivery visibility at scale.
Brevity
Brevity is a modular platform targeting small providers, typically those with 10 to 50 staff. It charges per client rather than per user, which can reduce costs for organisations with small teams but large caseloads. The platform runs on Salesforce infrastructure, which introduces a learning curve that some new users find difficult to navigate. Mobile app reviews are mixed compared to competitors.
Best for: Small providers under 30 staff who are comfortable with a Salesforce-based system and want per-client pricing rather than per-user billing.
Why Vertex360 Wins for Small-to-Medium Providers
The core advantage Vertex360 holds over most competitors is its pricing model. While platforms like ShiftCare and CareMaster charge per user, Vertex360’s flat monthly rate means your software cost does not increase as you hire new staff.
For a provider with 10 support workers, that distinction matters significantly. At $9 per user per month, ShiftCare’s equivalent team costs $90 per month at minimum; Vertex360’s Total Suite plan covers the entire organisation from $31.50 per month.
Beyond pricing, Vertex360 includes features that other platforms charge as add-ons: HR management, digital agreement generation, form versioning, incident reporting, and compliance audit trails are all part of the core plan. Providers also receive a dedicated account manager, not a shared support queue.
Customer reviews on Capterra and GetApp reflect this experience. One verified reviewer noted that Vertex360 had “revolutionised our NDIS service delivery, enhancing efficiency and client satisfaction,” describing it as “an indispensable asset for any NDIS service provider striving for excellence.” Another highlighted that the platform “covers all bases” with a user-friendly interface that adapts to different organisational needs.
Vertex360 also includes value-adds rarely seen from software providers at this price point: a free one-hour NDIS legal consultation, annual tax strategy review with an accountant, and a yearly internal desktop audit by NDIS consultants.
How to Choose the Right Platform for Your Organisation
The right software depends on your current size, your primary pain point, and whether you are compliance-led, cost-led, or ease-of-use-led in your decision making.
If compliance is your top priority: Vertex360 and CareMaster both offer strong audit-ready documentation. Vertex360 adds legal and consultant support at no extra cost. CareMaster offers ISO 27001 certification and Australian-only data hosting.
If cost predictability matters most: Vertex360’s flat monthly pricing is the clearest option for teams of any size. CareMaster’s per-user rate is competitive but scales with headcount. Brevity’s per-client model suits organisations with lean teams and high participant numbers.
If ease of use and fast onboarding is the priority: Vertex360 and ShiftCare are consistently rated highest for intuitive setup. ShiftCare suits providers already using Xero or MYOB. Vertex360 is the better choice if you want everything in one place without integrations.
If you are a new registrant: Vertex360’s flat pricing, 7-day trial, and dedicated onboarding support make it the most accessible starting point for providers coming from spreadsheets or paper-based systems.
Ready to See If Vertex360 Is the Right Fit?
Most NDIS providers on per-user plans are overpaying without realising it. A team of 10 staff on a $9/user platform costs $1,080 a year in software fees alone, before any add-ons.
Vertex360’s Total Suite covers your entire organisation from $31.50 a month. One plan. Every feature. No surprises.
Frequently Asked Questions
What is the most popular NDIS software in Australia?
ShiftCare and Vertex360 are among the most widely used platforms for small-to-medium providers in Australia. ShiftCare has strong brand recognition in the mid-market segment, while Vertex360 is growing rapidly among new and cost-conscious registered providers due to its flat-rate pricing and all-in-one feature set.
Is there free NDIS software?
There is no fully functional free NDIS software designed for registered providers. Some platforms such as Imploy offer a free tier for up to five users, which suits sole traders or micro-providers. Most robust platforms offer free trials; Vertex360 provides a 7-day free trial, and CareMaster offers a 30-day trial.
How much does NDIS software cost in Australia?
NDIS software pricing in Australia ranges from approximately $9 per user per month for entry-level platforms such as ShiftCare, to flat monthly rates starting at $31.50 with Vertex360, through to custom enterprise pricing for platforms such as Lumary and GoodHuman. Always check what is included in the base plan, as billing, HR, and compliance tools are often sold as add-ons.
What software does the NDIS use for claiming?
NDIS providers submit claims through the NDIA’s PRODA and PACE portals. Most leading NDIS software platforms including Vertex360, ShiftCare, CareMaster, and Lumary, integrate directly with these portals to automate bulk claims submission and reduce manual processing time.
